FAQ

Over many years of operating we have been asked every question imaginable. The following is a list of the more common questions.

PRODUCT QUESTIONS

• Is the Bamboozled® floor easy to clean?
• How does bamboo compare in strength to hardwood timber flooring?
• What type of polish do you use and can it scratch?
• Where does the product come from?
• Will milk or red wine permanently damage or stain the floor?
• Can termites eat the floor?
• What happens if my floor gets flooded?
• How do I care for my Bamboo Flooring?
• Does dirt build up between the boards?
• What happens if I damage my bamboo floor?

COLOUR QUESTIONS

• Will my floor be varied in colour like solid timber or laminate flooring?
• How does the darker flooring differ from the lighter coloured flooring?
• Will my bamboo floor change colour over time like timber flooring does?

QUALITY QUESTIONS

• Can you tell me about the compressed or composite bamboo boards?
• One of your competitors said that Bamwoodd® is 60% glue. Is this true?
• What Glue do you use to make the Bamwoodd® boards?
• Do we use cheap chipped up material to make the Bamwood® board?
• Why is ISO9001 so important when manufacturing in China?
• Will my floor look like the showroom floor?
• Is the floor going to require ongoing maintenance?
• Why don't all the floor boards cost the same?
• Are there different grades of Bamboo flooring like other timber flooring materials?
• How hard wearing is Bamboo flooring? (i.e. Will my dog scratch the floor? Will my kids damage the floor?)
• Can my bamboo floor be sanded and how many times can it be re-sanded?

INSTALLATION QUESTIONS

• How do you install Bamboozle® flooring?
• Do you organise the installation? What is the lead time from ordering the product to installation?
• How long will it take to install my bamboo floor?
• Will there be any dust or bad fumes? Will we have to leave the home during installation?
• Can I install bamboo flooring over existing tiles?
• Can I install bamboo floor?
• Do you install the boards on plywood like they often do with solid timber flooring over existing timber flooring?
• Can I install the floor myself?
• Can you install bamboo flooring over under floor heating?

QUESTIONS ABOUT THE COMPANY

• How long have you been in business?
• Why does Bamboozle® only have a 10 year warranty when other suppliers are offering longer factory warranties?
• How long will my Bamboo floor last?
• How do we know you are going to be in business long term to warrant any problems we may have with our floor?
• Can I pay for my floor with my credit card?