FAQ

Our customers have remarked that Bamboozle® floors are very easy to keep clean. You can use many different cleaning products. After years of practice we now recommend the use of micro fibre broom’s as one of the best products for keeping these floors looking great. They are a great investment if you want to save time and you do not have to use any chemicals. They also don’t leave any streak marks on the floor.

Tests at Curtin University, commissioned by Bamboozle®, have shown that the different styles of bamboo flooring have differences in hardness. The vertical and horizontal styles are slightly softer than Jarrah whilst Bamwood® style is 73% harder than Jarrah. Additional tests have shown bamboo flooring to be more stable. This means it won't expand and contract as much as solid timber flooring due to temperature change or humidity.

The pre-finished boards are coated with 7 coats of low emission water based German polyurethane. To improve the scratch-resistance of your floor we also incorporate into the polish a leading nano technology. The floors that are sanded and polished in the home are coated with premium grade products that are capable of withstanding the vigor’s of every day life. They do not contain nano technology and will therefore be less resistant to superficial scratching than the prefinished boards. The polishes we use at Bamboozle® are tough but not scratch proof. If properly maintained they will give you years of fuss free living. We also supply you with a special care kit to help minimize the appearance of any surface scratches.

Our product is manufactured to our specific design requirements in an ISO 9001 accredited factory in China. Bamboo flooring is an adaptation of proven European timber flooring technology but instead of using wood we have substituted bamboo. In fact much of the machinery, polyurethane and glues we use are still imported from European countries. The reason this is primarily manufactured in China is due to the abundant supply of suitable bamboo and labour.

The prefinished boards are sealed on all sides with polyurethane to protect them. In addition to this the floor is clamped up tight when laid. The sanded and polished floors have a coating over the entire surface. Both finishes help protect the raw material from absorbing such spills however all spills should be cleaned up as soon as possible. If the polish layer is removed the floor will be more susceptible to potential staining.

Internationally, Bamboo is regarded as termite resistant. However, our experience has shown us that termites can eat bamboo flooring. Therefore, we impregnate the raw material with the mineral boron which has the effect of improving the floors already natural resistance. It is important to note that the floor is not termite proof, so prevention is better than cure.

It really depends on the severity of the flooding, and is dependant on the volume of water spilt on the floor and how long it remains on the floor before it dries or is drained away. In minor flooding scenarios often there is no change to the floors appearance, however instances of major flooding can result in the floor having to be repaired by replacing boards in the damaged area or by sanding and polishing. Long periods of excess water tend to damage the polish on the surface of the boards. Bamboozle® boards are engineered in such a way that help them to be more resistant to moisture than a solid timber floor and are therefore can often withstand these situation with more resilience. These built in features include; coating the boards with polyurethane on all surfaces and having a cross lamination layer that includes a humidity expansion gap. It is also understood that the bamboo fibre is regarded to be more water resistant than most timber fibres.

Caring for your bamboo floor is very easy and we provide all customers with a floor care kit which includes a guide to maintaining and repairing your floor. A quick guide to maintain your floor’s beauty:

• Install protector felt on furniture
• Use area rugs on high traffic pathways
• Place mats at exterior doors to trap sand and grit from incoming traffic
• Remove spills promptly
• Vacuum or sweep floor regularly with a soft broom to remove sand and grit
• We recommend using Micro fibre cleaning mops

If you follow the Bamboozle® cleaning and maintenance guide your beautiful bamboo floor will continue to look great for many years. In the showroom all we use to clean the floor is the Enjo (micro fibre) mop. It is very quick and effective.

It is inevitable that your floor will become damaged at some point. This is no different to solid timber, laminate or any other wooden flooring. The type of damage will dictate the best course of action. We provide a care kit with every floor that has a number of products that you can use to fix minor damage yourself for example scratches and dents. The important thing is that Bamboozle® is able to instruct you or at times even carry out the repair work. One of the great advantages of a pre-finished Bamboozle® floor is that damaged boards can be easily rectified. In most cases a great result is achieved by simply cutting out and replacing the damaged boards returning your floor to it to original condition. The process is a little more complicated for sanded and polished floors as you may require an additional coat of polish or a resand over the entire floor once a board has been replaced.